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Benchmarking performance a manual on performance measurement in ULB

Author: TERI Press
Publisher: TERI Press
ISBN: 81-7993-039-4
Pages: 158
Type: Used Book

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Return Date Oct 08 2020

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The image and worth of an organization are mirrored in its performance, it is said. This judgment is more relevant when it comes to organizations, whose mandate is to provide public services. Hence, in order to achieve higher levels of efficiency and greater effectiveness in operations, many organizations have systems in place to measure their own performance that help in strategic decision-making and long-range planning.

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